Returns & refunds

Tell us within 14 days of delivery and we'll replace the item or refund it, your choice. That covers an order that arrives damaged, the wrong item, a missing item, a product that is defective, and a parcel the carrier shows as delivered that never reached you.

Email support@budbo.com with your order number and, where it helps, a photo. You don't need to send anything back unless we ask.

All sales of consumable products are final. For safety and legal reasons we can't accept returns of hemp products, opened or unopened, and we can't refund a product because its effects weren't what you expected. Every batch is lab tested; the certificates are on our COA page.

Merch is printed to order, so we can't take it back for a change of mind or a different size. If it arrives misprinted, damaged or defective, tell us within 30 days of delivery and we'll reprint it or refund it.

Email us as soon as you can. If the order hasn't been packed we'll cancel it and refund it in full. Once it has shipped it can't be cancelled.

• Refunds go back to the payment method you used. Card refunds usually appear within 5 to 10 business days, depending on your bank.
• If you paid part of an order with BUBO and the order is cancelled, that BUBO goes back to your Budbo Wallet.
• Cashback an order earned is reversed when the order is cancelled or refunded in full.
• Shipping is refunded when the problem was ours or the carrier's.

You can pause or cancel a subscription any time from your account. Cancelling stops future deliveries; a renewal that has already shipped is treated like any other order above.

Deliveries need the signature of an adult 21 or over. If a parcel comes back to us because nobody could sign, the address was wrong, or it was refused, we'll refund the products but not the shipping, or reship it at your cost.